Refund Policy

Last updated: 8 October 2026

1. Money-back guarantee

Every order comes with a money-back guarantee. If you cancel before work on the order begins, you get a full refund. If delivery is already underway, you get a partial refund for the part that has not been delivered, based on the order's progress. If an order cannot be delivered at all, you get a full refund. More on the guarantee page.

2. Refund window

Refund requests are accepted for 21 days from the date of payment.

3. When refunds don't apply

• Requests made more than 21 days after payment.
• Price changes after you have paid: prices follow the market, and a lower price later is not refunded.
• Coins that have been delivered and then spent, sold or passed on.
• Measures EA takes against your account.

4. How to ask for a refund

Contact live support or email support@fut-coins.com with your order number and what you would like to cancel or what went wrong. We check the order's progress and reply with the refund amount.

5. How refunds are paid

Refunds go back to the payment method you used, through our partner's checkout. How long they take to appear depends on your bank or wallet.

6. Payment disputes

Please contact us before opening a dispute or chargeback with your bank. Most problems are resolved faster directly, and a dispute can delay a refund we would otherwise send straight away.

7. Your statutory rights

This policy does not limit any rights you have under consumer law where you live. If you are a consumer in the EU or the UK and ask us to start delivery right away, you agree that delivery begins within the withdrawal period and that the right of withdrawal ends once the order has been fully delivered.